Worried that pointing your domain at your new site will knock out your email? It won't — as long as you change the right setting. Here's the plain-English version.
Website and email are two different signals
Your domain uses separate DNS records for different jobs:
- A and CNAME records say *where your website lives*.
- MX records (plus SPF and DKIM) say *where your email lives*.
To connect your site to us, you only add or change the A / CNAME record — see Connect your own domain. Your MX / SPF / DKIM records stay exactly as they are, so your email keeps flowing to the same inbox as before. Nothing about your email changes.
The one thing to avoid: don't change your nameservers
Some hosts ask you to "point your nameservers" to them. Don't do that here. Changing nameservers hands your *whole* DNS — website *and* email — to a new place, and if the email (MX/SPF/DKIM) records aren't re-created there, your email silently stops. We never need your nameservers. We only need the single A or CNAME record.
If you deliberately switch DNS hosts
If you ever move your DNS to a different provider (a different registrar or DNS service), that new provider starts blank. You must re-create your email records there — your MX, SPF, and DKIM entries — exactly as your email provider (Gmail/Google Workspace, Outlook/Microsoft 365, etc.) specifies, or incoming mail will break. When in doubt, copy every existing record before you switch, and contact support — we'll help you check nothing is missed.
One big exception: email that lives on your web host (cPanel / webmail)
Everything above assumes your email lives with a separate mailbox provider (Gmail/Google Workspace, Outlook/Microsoft 365, and the like). But some traditional hosts — Bluehost, HostGator, SiteGround and other cPanel hosts — run your website AND your mailbox on the same account. There, your email keeps working right up until you cancel that host — then the mailbox stops, because it lived there. Verifying "my email works now" is not enough, because it will still work now.
If that's you, do this before cancelling anything:
- Move your mailboxes to a new email provider (Google Workspace, Microsoft 365, Zoho…) and set up their MX/SPF/DKIM records.
- Confirm mail is actually flowing at the new provider.
- Repoint your website's A/CNAME to us and check the site.
- Only when both are confirmed, cancel the old host.
Full walkthrough: Moving off cPanel / shared hosting without losing your email.
Switching your whole setup?
The safe switch guide walks through the full move step by step, so you can preview every DNS change before it goes live. Bringing your email list too? See Bring your list from Mailchimp or Constant Contact — note we send from your own domain, but we don't host mailboxes, so your inbox stays exactly where it is today.